Return Policy

Our Return Policy

At Kinetix, your satisfaction is our priority. We want you to feel confident every time you shop with us.

30-Day Return Window

If you're not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Eligibility

• Items must be unused and in their original condition
• Items must be in original packaging where applicable
• Proof of purchase is required

How to Request a Return

Email us at support@shopkinetix.com with your order number and reason for return. We'll respond within 1-2 business days with next steps.

Refunds

Once your return is approved, refunds are processed to your original payment method within 5-7 business days.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately with a photo and we'll make it right — no return shipping required.

Questions?

Reach out to us at support@shopkinetix.com — we're here to help.